Terms of service.
Plain-language terms for using Symt’s websites, APIs, and software. Enterprise and sovereign agreements may supersede parts of this document.
1. The agreement
By creating an account or using Symt services you agree to these terms on behalf of yourself or the organization you represent. If you have a signed agreement with Symt (for example an Enterprise Sovereign license), that agreement controls where it differs.
2. The service
Symt provides location-intelligence software: APIs for routing, distance matrices, geocoding, isochrones, map matching, dispatch, map tiles and SDKs, and static maps — offered as a managed service and as self-hosted software.
3. Your responsibilities
- Keep API keys confidential and rotate them if exposed.
- Use the service lawfully, and not to endanger, surveil, or discriminate against individuals.
- Respect the usage limits of your plan; we throttle before we bill surprises.
- Ensure you have rights to any data you load into a deployment.
4. Your data and results
You own the data you submit and the datasets you load. You may store, cache, and build products on API results, subject to the data-credit requirements described in our Data & Licensing page. We claim no rights over your results beyond what is needed to operate the service.
5. Our software and data
Symt’s software, styles, and proprietary data layers are licensed, not sold. Licenses are non-exclusive and non-transferable, scoped by your plan or agreement. Third-party components and datasets remain under their own licenses.
6. Fees
Paid plans bill monthly from the console; sovereign licenses bill per their agreement. Fees are exclusive of taxes. We may change list pricing with 30 days’ notice, which never affects a signed term mid-term.
7. Availability & support
Managed-service SLAs are stated per plan (99.9% on Growth, 99.99% on Sovereign support agreements) with service credits as the remedy. Status is published at status.symt.ai.
8. Warranties & liability
The service is provided “as is” to the maximum extent permitted by law. Maps describe the world; the world changes. Do not use Symt as the sole safety mechanism for life-critical navigation. Each party’s aggregate liability is capped at fees paid in the preceding 12 months; neither party is liable for indirect or consequential damages.
9. Termination
You may stop using the service at any time; we may suspend accounts for material breach after notice where practicable. On termination you can export your data from the console for 30 days. Perpetual sovereign licenses survive per their terms.
10. Governing law
Unless your agreement says otherwise, these terms are governed by the laws of the Kingdom of Saudi Arabia, with disputes resolved in the courts of Riyadh.
11. Contact
Questions about these terms: legal@symt.ai. Last updated: July 2026.